I hadn’t heard the term "presale closing phrase" before I read it on Mitch Harpz’ blog this morning. It’s when you get an email or call from someone asking questions about a product or program. Sometimes I get the feeling that people pick up the phone and call just to see if a real person will pick up the phone. Their questions aren’t often that complicated, but it’s sort of like they are just checking to see if someone’s there that really cares.
Here are 5 ways to end the conversation or email that can help increase sales:
"Does that help? If not let me know which part doesn’t make sense."
"If you have any more questions please let me know. I’ll be more than happy to help in any way I can."
"I hope I’ve answered your question for you. If not just let me know and I’ll be happy to address any outstanding concerns."
"If I haven’t answered your question just let me know and I’ll do my best to clarify."
"Does that make sense?"
When you think about it, these are great phrases to use at anytime and make for good customer relationships.