Archive for Online Persuasion – Page 6

Brain-Based Blogging: The 4 F’s of Action

How is blogging and online content marketing like psychotherapy?

One of the things I like about blog writing and publishing content on the Web is the connection to people. While “real life” connections put you face-to-face with people you know, publishing content on the web connects you distantly with people you don’t know.

You get a chance to poke the brains of strangers within a certain niche. The only thing that makes your readers similar may be their interest in the niche you are writing about, because you solve problems they have, because you share interests and passions with them.

And yet, in  our mammalian brains, we all react to similar things, even when we’re brought up in different cultures across the globe. There are similar persuasion triggers, similar drives, similar emotional hot buttons.

Although I no longer work as a psychotherapist, I apply psychology and knowledge about the brain and human responses to everything I do and write. Let me share some thoughts I had this week about how people respond when they read online.

In the brain, emotions are closely linked to action. In our mammalian past, they were the single most important function of our brains. Our survival depended on quick action. If we had to think first, we’d be some tiger’s lunch before we decided where to jump.

Feelings do not require reflection or thought. We feel, we act. We think later and justify our actions based on input from our more highly advanced reasoning brain.

Strong feelings are hot-wired into the brain’s action centers, provoking any one of the “F” actions:

  • Feeding
  • Fleeing
  • Fighting
  • Fornicating

Emotions are simple and clear so that action is easy and fast. We wouldn’t be here talking about content marketing if our ancestors hadn’t become good at all four “F” actions, especially the last one.

How does this translate to Web usage? Read More→

Content Marketing Tips from Computer Games

What can we learn from online computer games about content marketing for business? A lot, apparently. If you write content designed to trigger action in readers, pay attention to this.

My husband, Attila the Honey, plays World of Warcraft, an online game that’s part of the multi-billion dollar gaming industry. If you think computer games are just for kids or young people with too much time, think again. Money spent on games has now surpassed movies and books.

(He swears that his online gaming is market research for his company Razerzone.com, but I don’t buy it.) I do believe it’s true that online games are good for your brain as we age. He’s speaking this weekend at the local Lake Chapala Society about this.

I just watched Seth Priebatsch, a Princeton dropout (something he’s proud of), who’s chief ninja at SCVNGR (“scavenger”), on the online speakers site TED.com. If he’s speaking at a TED conference in Boston, he’s got to have something important to say, right? You can watch it here. (A big thanks to Susan Weinschenck for this link.)

Here are three dynamics we can learn from online games that can be applied to content marketing:

  1. Appointment dynamics: this persuasion trigger is probably what Cialdini would call the scarcity or urgency factor. There’s no greater example than Happy Hour in bars: show up at a certain time, you get rewarded. It’s also at play in the game Farmville, a popular game that already has 70 million players. How can you use this to persuade readers to take action? Think about your business and how you could include an appointment dynamic to urge responses. (Like all things, there’s a cool way to do this, and a way NOT to do it!)
  2. Influence and Status dynamics: When games confer a red badge or gold or virtual money to players, their ego and pride causes them to continue playing. What ways can you inspire loyalty and engagement with your readers/ clients /prospects? What’s in it for them? How can you use the status trigger to persuade people to use your services or products? Read More→

Mental Skills Make Better Content Writers

Content marketing, even with a strategy and a plan, has a lot of decision points along the way. It’s easier with a map and a system, but there’s still a million choices that need to be made.

How do you decide what to write about? You’re a busy professional, you have a lot to say, you read a lot, you think a lot. You probably work with a lot of clients and they have problems that you try to help them solve. All that is good stuff to write about and publish on the Web so you’ll get found, get known, get clients.

Wait a minute, let me be clear about what I’m really asking you. The question is how do you decide, how do you make a decision? Do you experience options in your mind, preview consequences, and decide?

Do you observe your mental processes as they unfold? Some people do, and others don’t, they just operate impulsively and intuitively.

There’s no right or wrong answer here. But I think the ability to stand back and watch your mental processes unfold is interesting and informative.

For one thing, if you know a few things about how you make a decision, you can also imagine what goes on in the minds of some of your clients and readers. Not everybody’s exactly like you, but some of them are. This gives you insight into possibilities.

This is important when you’re writing on the Web, when your composing blog posts. And you already know how important it is to get in the shoes of readers when you’re composing a sales or landing page. Read More→

Tell Your Story: Why Are You Here?

How do you connect deeply with blog readers and gain their trust? Through stories.

There are six types of stories you need to know about yourself, and two of them you need to be telling your blog readers, clients and prospects if you want to gain their trust.

I’m reviewing Annette Simmons book The Story Factor, Inspiration, Influence, and Persuasion through the Art of Storytelling. These are the six types of stories that are really important for your to know about yourself, if you want to influence others:

  1. “Who am I” stories
  2. “Why am I here?” stories
  3. “The Vision” story
  4. “Teaching” stories
  5. “Values-in-action” stories
  6. “I know what you’re thinking” stories

The first two are essential to establishing your brand, your mission, and your core values. It should be obvious why this is so important, but let me spell it out.

What better way than to tell you a story about myself, right? Don’t worry, I’m far too old in years to tell you my complete story of “who” I am, and I’m not sure you’d be interested in the full story anyway.

In order for you to believe me, in order for me to build trust with you that I have credibility and expertise in Writing on the Web, here’s an abbreviated version of why I write this blog.

In  2004 I had been working online for 5 years, doing okay, but not really. I was completely baffled by html coding and working on the web was a lot more complicated than it is today. Read More→

If Your Blog Writing Stinks…

Your blog writing can improve. What if there were a secret formula you could use to grab people’s attention, stimulate their desire, and trigger action? Ba-da-boom, instant sales and subscriptions.

Don’t be silly, there are no easy formulas, of course not. But just follow along with me here. I’ve been reading several neuroscience and communications books that say the same things in different ways, and I think these persuasion tips can easily apply to better blog writing.

Take a look at this diagram I whipped up with SmartDraw:

Grabbing readers’ attention is the first step, of course. (By the way, this doesn’t only apply to blog writing, but to other content marketing pieces and in general for web pages.)

Attention is generally done more effectively by negative content. That’s because negative stories wake us up. They activate the more primitive centers of the brain, especially the centers for fight or flight.

Negative stories start us thinking. For example, a reader might jolt up in their chair and think, “Oh dear, this could happen to me…” Like watching a car accident, we’re drawn into a story that is full of danger or fear.

But negative stories generate worry and anxiety, as well as caution. (You may be one of those cool dudes with an Alfred E. Neuman attitude, but don’t worry, even cool dudes feel the fear subconsciously. Oh yes you do, you just don’t admit it…)

Here’s the secret key to getting readers to act: negative stories get our attention, but they don’t stimulate us to action. To get readers to act, they have to want something different. So to stimulate a desire for change, you must switch your writing to positive stories.

In this part of your blog post, you start describing a better future. You enable the reader to see possibilities they have missed. Once their negativity buttons are triggered, you’ve got their attention, now do something with that.

When your blog writing includes positive stories, for example, how a client’s life changed when they started using your product, readers start seeing themselves in the picture.

Readers can see themselves in your story, and begin to imagine doing something new and different. This is how you stimulate desire for change. It is how you get readers primed to take the next step, to take the action you are going to suggest to them.

Let me tell you a personal story. Read More→

Blog Writing Tips for Business Clarity

Good business writing should be like a good butler: working smoothly in the service of the reader without calling attention to itself.

This means that you avoid language that sounds impressive. This weekend I was reviewing some books on business writing, including Harvard Business Review’s Guide to Better Business Writing.

Although these tips are designed for business professionals who write reports,  proposals, presentations and memos, they are totally applicable to blog writing.

There is no better way to approach business and blog writing tasks than to keep in mind three realities:

  1. Business readers are content driven
  2. Readers are pressed for time
  3. Readers are seeking out solutions

There is a confusing amount of contradictory advice about how to compose a business report:

  • Writing should be clear – but it should also “sound good”
  • Information should be simple and straightforward – yet cleverly composed to stand out
  • Get to the bottom line quickly – but don’t leave out background details

Use your words to carry information, ideas and build relationships with readers by speaking their language. Go easy on the jargon and cliches.

How you organize your content is important. Your readers will be drawn into reading your words when they are logically presented to flow in a way that makes sense.

Readers decide whether or not to read your post or report based on the first few sentences. You need to grab their attention immediately, and create a desire to know more.

The number one question readers are asking when they glance at material is this: “Why am I reading this? What’s in this for me? Why should I care?”

Not to be harsh, but they don’t care about you. The introductory paragraph needs to quickly establish the relevancy and utility of the document to readers.

An effective introduction briskly tells a story built around four elements:

  1. The situation: A quick factual sketch of the current business situation that serves to anchor the reader.
  2. The complication: A problem that unsettles the situation in the story you’re telling. It’s why you’re writing the memo or report. Read More→

Online Persuasion: Seeing Through the Eyes of Your Customers

There’s an important shift in content marketing tactics that affects professionals who want to get found, get known and get clients online. And that shift means a different mindset.

I saw a great blog post the other day. There was a picture of a pair of glasses lying on a bench with this caption: Don’t you wish you could see through your customers’ glasses?

What if you could live in their shoes for a day? Or, track their brains as they go online to your website? What makes them click? What makes them take action?

Here’s where you should start thinking a little differently when writing content for the Web:

Smart content marketers are using persuasion tactics that appeal to emotions rather than reasons. They know that emotions not only guide our decisions and actions, they determine whether or not we buy.

When successful web writers create online content, they appeal to the senses and the emotions. They:

  • Grab attention through outrageous headlines and images
  • Appeal to basic human wants, desires
  • Tell a story of one person
  • Use emotional hot buttons
  • Use persuasion triggers
  • Motivate action with fear, scarcity, urgency

The most effective content marketing occurs with a mixture of both rational and emotional tactics. That’s because people use the emotional parts of their brains to make what they consider rational decisions. Read More→

Online Persuasion: Creating Desire

How can you appeal to readers’ emotions on a business-oriented site? Online persuasion works best when you appeal to both the logical and emotional centers in the brain.

If you want to write content that persuades readers to take action, you write about emotional triggers AND provide reasons to act.

Many online content marketers misunderstand what it means to “appeal to emotions.”  How exactly do you bypass the conscious thinking brain and instantly connect with readers’ emotional centers, out of their conscious awareness?

It’s easier than you might think. Stephen Denning writes about this in his book The Secret Language of Leadership, and these lessons for leadership communications are applicable to writing web content.

Here’s a diagram of how many business professionals traditionally write content when they want to persuade people to take action:

The traditional communication approach follows this sequence:

Define the problem ► Analyze it ►Recommend a solution

Effective content marketers, however, follow a unique, almost hidden pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

When language follows this sequence, it can inspire enduring enthusiasm for a cause and spark action. Read More→

The Brain Science of Online Persuasion

What has brain science taught us about how people are persuaded to take action online? And, how can we use that wisdom when writing content that serves to market ourselves and our businesses?

These two questions have been fueling my mental energy for the past few years. As a journalist-turned-psychologist, turned-online-content-marketer, you might imagine that these issues keep me up at night … or not! I believe this is important stuff for any professional who wants an effective online presence.

Here’s what I see as an important shift in online marketing tactics. It has significance for you if you’re trying to create content for your own business.

Business persuasion skills, whether for presentations in person or for web pages online, have always centered on problem solving using rationality and logic. Smart professionals believe that people make decisions based on clearly laid-out arguments and intelligent thinking.

  • What’s the problem?
  • What does this mean to your target audience?
  • Why hasn’t this problem been solved?
  • What is your solution?
  • What should people do now?
  • What will happen if they don’t?

Business professionals approach online content marketing and writing for the web with this mentality. It makes sense and there’s nothing wrong with it… except it’s probably not getting good results.

Ad people, however, copywriters and marketers don’t use this approach. The people who write ads for TV, or print, or direct mail letters have been using persuasion tactics that appeal to emotions rather than reasons. Read More→

How to Make Social Proof Work Online

Do some client recommendations work better than others? Social proof is such a strong trigger for online action, it’s good to know what works best for your Web content marketing strategies.

In a previous post, What Clients Say, I reported on research that showed people selected travel destinations 20 percent more with a client recommendation and a photo of the reviewer.

Research studies show that some ratings and reviews will influence more than others: This report is taken from Dr. Susan Weinschenk’s book Neuro Web Design: What Makes Them Click:

  • We are most influenced when we know the person and the person is telling a story. But quite often, it’s unlikely we will actually know a person doing an online review, unless they are a well-known author or respected expert in the field.
  • We are somewhat less influenced when we don’t know them, but we can imagine them because their is a name, a company name, a link to their site, and maybe a persona description of them (like, for example, a stay-at-home mom, a runner, a CEO, a Ph.D.) Read More→