How are you using client recommendations in your online content marketing? Do you add them as an afterthought?

Maybe you just collect them and put them on a separate page for testimonials? Or are they a major part of your content creation strategies?

Recommendations, testimonials and client stories are a powerful persuasion tactic. It’s one of the key persuasion triggers that get people to take action. It’s called social proof.

Robert Cialdini wrote about six weapons of influence in his landmark book Influence. Social proof is one of the most powerful mechanisms for triggering buying decisions. Here’s why:

Customer ratings and reviews are one of the ways we decide and choose to buy products online. I use them all the time to click and buy: I glance at the number of gold stars other people have given a book on Amazon, or a pair of tennis shoes on Nike.

If there are two pairs of shoes I’ve selected for my size and price, I’ll go with the one that has 5 stars over 4. Think about it: I don’t know these people, they may have feet completely different to mine, they may not play tennis as often as I do, or on the same court surfaces.

My foot is narrow and bony. Not everybody’s version of a comfortable fit is going to be mine. And I know this. But when I see a customer rave review and 5 stars, I’m all in.

Think about it: we let other people influence our buying decisions even when we have nothing in common with them.

We are heavily influenced by social persuasion, we can’t help it. Our brains respond to our strong need to belong and fit in, and it all happens in our unconscious minds.

Do these same persuasion tactics work for sites and businesses that aren’t selling physical products? Does social validation work for businesses selling services and experiences? Read More→