Archive for persuasion triggers – Page 4

Online Persuasion: Creating Desire

How can you appeal to readers’ emotions on a business-oriented site? Online persuasion works best when you appeal to both the logical and emotional centers in the brain.

If you want to write content that persuades readers to take action, you write about emotional triggers AND provide reasons to act.

Many online content marketers misunderstand what it means to “appeal to emotions.”  How exactly do you bypass the conscious thinking brain and instantly connect with readers’ emotional centers, out of their conscious awareness?

It’s easier than you might think. Stephen Denning writes about this in his book The Secret Language of Leadership, and these lessons for leadership communications are applicable to writing web content.

Here’s a diagram of how many business professionals traditionally write content when they want to persuade people to take action:

The traditional communication approach follows this sequence:

Define the problem ► Analyze it ►Recommend a solution

Effective content marketers, however, follow a unique, almost hidden pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

When language follows this sequence, it can inspire enduring enthusiasm for a cause and spark action. Read More→

The Brain Science of Online Persuasion

What has brain science taught us about how people are persuaded to take action online? And, how can we use that wisdom when writing content that serves to market ourselves and our businesses?

These two questions have been fueling my mental energy for the past few years. As a journalist-turned-psychologist, turned-online-content-marketer, you might imagine that these issues keep me up at night … or not! I believe this is important stuff for any professional who wants an effective online presence.

Here’s what I see as an important shift in online marketing tactics. It has significance for you if you’re trying to create content for your own business.

Business persuasion skills, whether for presentations in person or for web pages online, have always centered on problem solving using rationality and logic. Smart professionals believe that people make decisions based on clearly laid-out arguments and intelligent thinking.

  • What’s the problem?
  • What does this mean to your target audience?
  • Why hasn’t this problem been solved?
  • What is your solution?
  • What should people do now?
  • What will happen if they don’t?

Business professionals approach online content marketing and writing for the web with this mentality. It makes sense and there’s nothing wrong with it… except it’s probably not getting good results.

Ad people, however, copywriters and marketers don’t use this approach. The people who write ads for TV, or print, or direct mail letters have been using persuasion tactics that appeal to emotions rather than reasons. Read More→

How to Make Social Proof Work Online

Do some client recommendations work better than others? Social proof is such a strong trigger for online action, it’s good to know what works best for your Web content marketing strategies.

In a previous post, What Clients Say, I reported on research that showed people selected travel destinations 20 percent more with a client recommendation and a photo of the reviewer.

Research studies show that some ratings and reviews will influence more than others: This report is taken from Dr. Susan Weinschenk’s book Neuro Web Design: What Makes Them Click:

  • We are most influenced when we know the person and the person is telling a story. But quite often, it’s unlikely we will actually know a person doing an online review, unless they are a well-known author or respected expert in the field.
  • We are somewhat less influenced when we don’t know them, but we can imagine them because their is a name, a company name, a link to their site, and maybe a persona description of them (like, for example, a stay-at-home mom, a runner, a CEO, a Ph.D.) Read More→

Online Persuasion: What Do Clients Say?

How are you using client recommendations in your online content marketing? Do you add them as an afterthought?

Maybe you just collect them and put them on a separate page for testimonials? Or are they a major part of your content creation strategies?

Recommendations, testimonials and client stories are a powerful persuasion tactic. It’s one of the key persuasion triggers that get people to take action. It’s called social proof.

Robert Cialdini wrote about six weapons of influence in his landmark book Influence. Social proof is one of the most powerful mechanisms for triggering buying decisions. Here’s why:

Customer ratings and reviews are one of the ways we decide and choose to buy products online. I use them all the time to click and buy: I glance at the number of gold stars other people have given a book on Amazon, or a pair of tennis shoes on Nike.

If there are two pairs of shoes I’ve selected for my size and price, I’ll go with the one that has 5 stars over 4. Think about it: I don’t know these people, they may have feet completely different to mine, they may not play tennis as often as I do, or on the same court surfaces.

My foot is narrow and bony. Not everybody’s version of a comfortable fit is going to be mine. And I know this. But when I see a customer rave review and 5 stars, I’m all in.

Think about it: we let other people influence our buying decisions even when we have nothing in common with them.

We are heavily influenced by social persuasion, we can’t help it. Our brains respond to our strong need to belong and fit in, and it all happens in our unconscious minds.

Do these same persuasion tactics work for sites and businesses that aren’t selling physical products? Does social validation work for businesses selling services and experiences? Read More→

Phony Testimonials and Dumb Social Proof

How do you get good client testimonials for your sales copy, for example, content for a landing page, when you don’t have a lot of previous clients?

There’s no doubt that social proof is one of the key ways people decide to buy or try your products or services.

I get asked about this by some of my consulting clients who are starting a new business or product launch. Nothing can back fire and destroy trust and credibility more quickly than phony testimonials, as well as vague or anonymous comments.

I’ve been working with an old client who’s been working hard to master blogging so he can have a strong online presence. He’s just about ready to start offering products and services for sale.

He’s got a solid reputation as an expert in his field, but up until now, he’s been working for someone else. He doesn’t feel comfortable using testimonials or positive comments acquired when he was a part of a team effort.

I don’t blame him. Not only will he not feel authentic and sincere, but depending on what the old clients say, it might not ring true for his new company, products or services. Readers can smell a phony testimonial a mile away from the computer screen.

There are a couple key persuasion triggers to remember when composing sales content: Read More→

6 Ways Blog Formatting Engages the Reader’s Brain

What are the two most important parts of your business blog post? Most experts will tell you this:

  1. The headline
  2. The call to action

The headline is what gets read and spread. It’s your “shout-out” on social media sites, in feed readers, email updates. It’s the bait on your fishing hook which draws people over to your blog site to read your stuff.

Writing magnetic headlines is crucial. And you know yourself that a well-crafted headline gets more traffic than a bland one.

The call to action is what gets you business results and turns readers into clients. Even when it’s not a direct “go-buy-click-here” request, it’s part of your funnel process. It starts the participation process.

But hold on there, wait a minute. There are 6 ways to format your blog posts that will  help prime your readers for action. It happens before you ask readers to do something. It must happen, otherwise your readers won’t even read your complete post, they won’t get to the call to action part.

You must engage their brains. You must get inside their heads by triggering unconscious desires and thoughts.

Okay, that sounds a bit oowy-woowy and sneaky, maybe even dangerous. I’m not talking hypnotic suggestions or even tapping into Freudian drives of sex or fear…(although, heck, that sure works, too!)

But if your blog content doesn’t appeal to one of several persuasion triggers (reciprocity, social proof, etc.) then you’re not doing enough with your posts. Your readers may scan your post, without getting their thought processes going, and move on.

It’s not complicated. You’re probably already doing it (unconsciously)! How?

1. Every time you tell a story, you’re tapping into primitive drives to listen and pay attention. As humans, we’re wired to sit up, pay attention, and become alert when someone says, “Let me tell you a story…” Read More→