Social media is great for some things, but it's got a big flaw… and if you aren't aware of this flaw, you could make costly mistakes in your business. I've asked Jeanne Hurlbert, Ph.D., from MySurveyExpert.com to explain….
Social media, online social networking, is hot — and with good reason. Used effectively and wisely, social media can reap HUGE profits for business owners.
But those who don’t know the limitations of social media are falling into a trap that can cost them millions by making them THINK they know their markets, when they really don’t.
Let’s start with what social media does well. Social media — sites like Twitter, LinkedIn and Facebook, content sharing sites like Hub Pages or Squidoo — offers powerful ways to connect with people, build trust, build a brand and drive traffic to your website and blog.
But what social media CAN’T do is tell you:
- Who your customers are
- What products and services they want
- When they’re satisfied
- When they’re NOT satisfied


