Archive for persuasion triggers – Page 2

“WIIFM”? Neuromarketing Improves Your Odds

Every time I read about a new neuromarketing study, it seems they’re only confirming what copywriters and marketers knew all along: to get readers to take action, you must address the “what’s in it for me” filter in consumers’ minds.  Easy, right?  Well…

Although we can’t directly cause people to do something, we can use knowledge of the brain to improve our chances of influencing their buying decisions. We can write better content because we understand how consumers make decisions.

We know more about the subconscious functions than ever before. We know what kinds of messages reach the emotional brain and the old brain, even though consumers aren’t aware of their influence. More importantly, we now understand that much of our decision making goes on in the old brain, out of conscious awareness.

Neuromarketing and science can help improve your content writing so that it has more of an impact on people in your target audience.

I just love this site: SalesBrain, a neuromarketing company. Founded by Christophe Morin and Patrick Renvoise, authors of Neuromarketing: Understanding the Buy Button Inside Your Customers’ Brains. The company does sales training using neuroscience as it applies to what influences buying decisions.

I recommend you visit the site, as it is clear and easy to navigate to find great information about buying decisions. I found the page on 6 ways to stimulate the old brain especially illuminating.

Here’s an excerpt from www.SalesBrain.net:

The ‘Old Brain’ is Self-Centered

The ‘Old Brain’ is a very self-centered entity and general considerations about others do not reach it. Think of it as the center of ME. Do not assume that it has any patience or empathy for anything that does not immediately concern its survival and well-being.

The ‘Old Brain’ Seeks Contrast

Before/after, with/without, slow/fast all allow the Old Brain to decide. Contrast is a safe decision engine. It allows quick and safe decisions. Without contrast, it enters a state of confusion, which ultimately results in delaying decision.

The ‘Old Brain’ is Tangible

Numbers work for the neo-cortex, but the ‘Old Brain’ won’t decide based on numbers alone! It is constantly scanning for what is familiar and friendly, what can be recognized quickly, what is tangible and immutable. It cannot process concepts like “flexible solution”, “integrated approach”, or “scalable architecture” without efforts and doubts.

The ‘Old Brain’ Remembers Beginning and End

It forgets most everything in the middle. This short attention span has huge implications on how to construct and deliver powerful messages. Placing the most important content at the beginning is a must, and repeating it at the end an imperative. Keep in mind that anything you say in the middle of your delivery will be mostly overlooked.

The ‘Old Brain’ is Visual

Neuroscience demonstrates that when you see something that looks like a snake, you react even before the conscious mind physically recognizes it’s a snake. This implies that visual processing enters the ‘Old Brain’ first which can lead to very fast and effective connection to the true decision-maker.

The ‘Old Brain’ Responds to Emotion

Neuroscience has clearly demonstrated that ’emotional cocktails’ create chemical reactions that directly impact the way we memorize and act.

What do you think about this? Makes sense to me.

How will you apply it to your content marketing?

 

Memory + Emotional Attention = Content Marketing

How do you write good blog posts that connect emotionally with readers and turn them into loyal fans? Oh, heck, that’s easy. All you have to do is:

  1. Grab their attention
  2. Get them emotionally engaged
  3. Make a memorable impact

There you go, right? Easy-peasy. This is what you need to do whenever you write any content designed to market your products and services. Attention, emotions, memory.

Neuroscientists are now showing that the two most important elements of persuasion are emotional engagement and memory. Of course you can’t get either of these unless your marketing messages gain readers’ attention first.

Why this is so important? We’ll go into how to do it another day, since this involves quite  number of suggestions and tips.

These three goals for your content marketing are required if you want to write stuff that is effective to attract prospects, and get them interested and primed for making a purchase or other desired action.

This information comes from research on neuromarketing and what makes people buy. If you’re interested in learning more about the brain from a marketer’s viewpoint, I recommend The Buying Brain and Neuromarketing: Understanding the Buy Buttons in Your Customer’s Brains. Read More→

Writing Compelling Content:
What Drives Your Readers?

In a recent blog post, Compelling Content:  What Are Your Readers’ Hot Buttons?, we explored the top 10 hot buttons and the use of emotional words and phrases to tap into these issues.  Here’s another model based on only 4 drivers.

4 Drives in a Nutshell

Driven: How Human Nature Shapes Our Choices (Jossey Bass, 2001), by Harvard professors Paul R. Lawrence and Nitin Nohria.

Based on evolutionary science, our drives can be categorized into four basic motivations:

  1. The drive to acquire
  2. The drive to bond
  3. The drive to learn
  4. The drive to defend

This is subtle and important. Let’s imagine you run an executive coaching business. You provide professional services to leaders in organizations. Since you work one-on-one with your clients, you probably have a pretty good idea of which of the above four motivators frequently come into play.

If your clients are results-driven competitive executives, you can’t assume that they’re motivated by the drive to acquire, but it’s a good bet. They may just as well be driven to succeed by the desire to form successful relationships with others, or to learn everything there is to know, or to defend their territory.

But one drive will probably be more motivating than the others, and it will be evident in your client’s priorities. Assuming your client is driven by the drive to acquire and to have more, you’ll need to write content to appeal to this need.

What is the fear associated with each drive? Read More→

Compelling Content: What Are Your Readers’ Hot Buttons?

How do you write compelling content that attracts and engages readers? Ahhh, that question again…(followed usually by how do you turn readers into buyers?)

First, let’s deal with the compelling content thing. Your content isn’t going to market a thing if you don’t reach inside the heads and hearts of your readers.

Obviously it’s all about your readers. The better you know who they are and what they like, the easier it is to write content for them.

Use emotional words and phrases, and think about triggering their hot buttons. There are universal drives and human motivators. It doesn’t matter if your reader is a 20-year-old gamer or a 70-year-old retired professor. Human beings are all driven by hot button motivators. (See the excellent book by Barry Feig for more about this: Hot Button Marketing: Push the Emotional Buttons that Get People to Buy). Some of these are:

  1. The desire to be first
  2. The desire to know it all
  3. The desire for control
  4. The desire to love and be loved
  5. The desire to enjoy and have fun
  6. The desire for family values or feelings of moral righteousness
  7. The drive for prestige
  8. The drive for self-achievement
  9. The drive for power and influence
  10. The drive to help others

What drives your readers? How can you test your assumptions? Maybe you could push a few buttons to see what reaction you get? Read More→

Social Proof: Are You Using Client Recommendations?

This weekend I got a call from a person who wanted to buy a subscription to executive coach articles to use for his newsletter. What sealed the deal? The testimonials from other subscribers.

Recommendations, testimonials and client stories are a powerful persuasion tactic. It’s one of the key persuasion triggers that get people to take action. It’s called social proof.

Robert Cialdini wrote about six weapons of influence in his landmark book Influence. Social proof is one of the most powerful mechanisms for triggering buying decisions. Here’s why:

Customer ratings and reviews are one of the ways we decide and choose to buy products online. I use them all the time to click and buy: I glance at the number of gold stars other people have given a book on Amazon, or a pair of tennis shoes on Nike.

If there are two pairs of shoes I’ve selected for my size and price, I’ll go with the one that has 5 stars over 4. Think about it: I don’t know these people, they may have feet completely different to mine, they may not play tennis as often as I do.

Yet when I see a customer rave review and 5 stars, I’m all in.

We are heavily influenced by social persuasion, we can’t help it. Our brains respond to our strong need to belong and fit in, and it all happens in our unconscious minds.

Do these same persuasion tactics work for sites and businesses that aren’t selling physical products? Does social validation work for businesses selling services and experiences? Read More→

If Your Blog Writing Still Stinks…

Your blog writing can improve. I’ve talked about this before:  here’s a secret formula you can use to grab people’s attention, stimulate their desire, and trigger action. Ba-da-boom, instant sales and subscriptions!

Don’t be silly, there are no easy formulas, of course not. But just follow along with me here. I’ve been reading several neuroscience and communications books that say the same things in different ways, and I think these persuasion tips can easily apply to better blog writing.

Take a look at this diagram I whipped up with SmartDraw:

Grabbing readers’ attention is the first step, of course. (By the way, this doesn’t only apply to blog writing, but to other content marketing pieces and in general for other things you write for the web.)

Attention is generally done more effectively by negative content. That’s because negative stories wake us up. They activate the more primitive centers of the brain, especially the centers for fight or flight.

Negative stories start us thinking. For example, a reader might jolt up in their chair and think, “Oh dear, this could happen to me…” Like watching a car accident, we’re drawn into a story that is full of danger or fear.

But negative stories generate worry and anxiety, as well as caution. (You may be one of those cool dudes with an Alfred E. Neuman attitude, “What? Me Worry?!” but even cool dudes feel the fear subconsciously. Oh yes you do, you just don’t admit it…)

Here’s the secret key to getting readers to act: negative stories get our attention, but they don’t stimulate us to action. To get readers to act, they have to want something different. So to stimulate a desire for change, you must switch your writing to positive stories.

In this part of your blog post, you start describing a better future. You enable the reader to see possibilities they have missed. Once their negativity buttons are triggered, you’ve got their attention, now do something with that.

When your blog writing includes positive stories, for example, how a client’s life changed when they started using your product, readers start seeing themselves in the picture.

Readers can see themselves in your story, and begin to imagine doing something new and different. This is how you stimulate desire for change. It is how you get readers primed to take the next step, to take the action you are going to suggest to them.

Let me tell you a personal story.

I grew up with less than ideal parenting. Before the age of 8, I had experienced 4 different parental figures. That created a little confusion and a heck of a lot of insecurity in my young world, but it also created a strong sense of determination, perseverance, and resilience.

Although often insecure, my sense of curiosity and will to survive is world-class. I have used my strengths to land on my feet in precarious situations, and I have managed to soar to achievements in spite of never being completely sure of myself.

I write an award-winning blog that is on several best blog lists and have helped countless clients become better blog writers. I’ve made my living online for over ten years.  I’m probably doing something right.

You may have heard my story before, or similar ones (a good example of this is Tony Robbins, who loves to say he was a bum living in his car, now he’s a success because he mastered certain tips for living, etc. etc.)  but I tell you this for several reasons. First, to demonstrate use of negative and positive stories. I also want to impart a lesson for blog writing.

Knowing yourself well, both the weak and strong sides, is a key to writing well. If I hadn’t experienced a confusing childhood, I might not be as curious. I might not try to seek out answers and solutions. I might not be so driven to succeed.

You may have similar or much worse experiences in your background. The key is to look at how they contribute to your passions, your desires, to what you really value. Unlock those things and set them to work in your favor.

When you can connect your personal story to what you do and what you write about, you will connect with readers. And I believe that will help your writing, and ultimately your business success.

Negative stories will grab your readers attention, positive stories will help them to see themselves in a better future, and neutral stories will give them the steps and show them how.

Does this make sense to you? (I’m feeling a little insecure right now, of course…;-) !

Online Persuasion: How to Write to Create Desire

When writing online, how can you appeal to readers’ emotions on a business-oriented site? Online persuasion works best when you appeal to both the logical and emotional centers in the brain.

If you want to write content that persuades readers – both thinking type and feeling type processors – to take action, you write about emotional triggers AND provide reasons to act.

Many online content marketers misunderstand what it means to “appeal to emotions.”  How exactly do you bypass the conscious thinking brain and instantly connect with readers’ emotional centers, out of their conscious awareness?

It’s easier than you might think. Stephen Denning writes about this in his book The Secret Language of Leadership, and these lessons for leadership communications are applicable to writing web content.

Here’s a diagram of how many business professionals traditionally write content when they want to persuade people to take action:

The traditional communication approach follows this sequence:

Define the problem ► Analyze it ►Recommend a solution

Effective content marketers, however, follow a unique, almost hidden pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

When language follows this sequence, it can inspire enduring enthusiasm for a cause and spark action.

Grab Attention:

  • Write headlines that draw the reader in
  • Use images that evoke curiosity, humor, or desire
  • Format your content for easy reading

Stimulate Desire: Read More→

7 Ways to Format Blogs to Engage Readers’ Brains

What are the two most important parts (a.k.a. opportunities to engage readers) of your business blog post? Most experts will tell you this:

  1. The headline
  2. The call to action

The headline is what gets read and spread. It’s your “shout-out” on social media sites, in feed readers, and email updates. It’s the bait on your fishing hook which draws people over to your blog site to read your stuff.

Writing magnetic headlines is crucial. And you know yourself that a well-crafted headline gets more traffic than a bland one.

The call to action is what gets you business results and turns readers into clients. Even when it’s not a direct “go-buy-click-here” request, it’s part of your funnel process. It starts the participation process.

But hold on there, wait a minute.  There are 7 ways to format your blog posts that will help prime your readers for action. It happens before you ask readers to do something. It must happen, otherwise your readers won’t even read your complete post, they won’t get to the call to action part.

You must engage their brains. You must get inside their heads by triggering unconscious desires and thoughts.

Okay, that sounds a bit oowy-woowy and sneaky, maybe even dangerous. I’m not talking hypnotic suggestions or even tapping into Freudian drives of sex or fear…(although, heck, that sure works, too!)

But if your blog content doesn’t appeal to one of several persuasion triggers (reciprocity, social proof, etc.) then you’re not doing enough with your posts. Your readers may scan your post, without getting their thought processes going, and move on.

It’s not complicated. You’re probably already doing it (unconsciously)! How? Read More→

A Simple Way to Get SEO Inbound Links: Be Nice

One of the important ways to keep your search engine rankings up is through building quality inbound links. For those of you less familiar with SEO-talk, backlinks are when other sites link to the content on your site. It tells the search engines you’re important.

Here’s what Mike Phillips writes on Website Magazine:

Solicit quality inbound links. High-quality links will remain a pivotal factor in search engine rankings. Be diligent about networking with like-minded content producers and work to get links – quality links, including those with keyword-rich anchor text. In no way is it recommended to purchase links.

That means your blog and website need to encourage others to link to you, through quality content that provides solutions to people’s problems.

One way to do this is through blog outreach. When you form relationships with other experts and point them to information that can be helpful to them in their work, you are extending a  hand and creating possible reciprocity opportunities.

Ah, that’s not very clear. Let me give you an example, in fact, a great illustration happened to me the other day from a nice reader and a very smart person, Richard Hawk.

I got an email yesterday, it said:

Thank you for the recent e-zine with the tip about including your blog on Linkedin. I just finished adding the app.

Your messages are helpful. I don’t get to read every one but I do give most of them a quick view. You’ve given me other ideas I’ve used and I mostly wanted to thank you.

This is a new habit of mine to thank authors and other writers who have helped me. I know that the feedback I get from my work keeps me energized, especially when things aren’t going the way I hoped.

I’m a professional speaker, author and musician who has an exceptionally popular weekly e-zine “Safety Stuff.” I just celebrated my 500th issue.

Thank you again Patsi. You’ve made a difference in my life.

‘till next time.
Richard
www.makesafetyfun.com Read More→

Emotional Marketing Makes Memories

If you want your content marketing messages to be remembered, you must engage the emotional memories of your readers. Memory formation happens in two ways:

  1. A new memory is formed when it hits the amygdala and makes an emotional connection.
  2. A stimulus may hit the amygdala and be assimilated because it resembles a previously established emotional connection.

What results is a neural network of recalled associations that gets triggered by a memory of a hot-button stimulus. Everything we retain in memory is because it’s gained an emotional place in our brain. At some point, something was important enough because it was emotional. That’s what hot-buttons are… we feel as if someone has poked us.

What can you do to stimulate memory formation? Make an emotional impact.

How? As a content marketing professional, you have words and visuals in your quiver of tools. How do you poke someone and push their hot buttons?

Stories are key. Negative stories can get people’s attention, but can also leave a negative aftertaste, if not followed by positive stories. I’ve talked about this before:

► Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

What else can you do to poke someone’s hot buttons? How else do you make an emotional impact? Read More→