Archive for persuasion – Page 2

Neuromarketing Books for Marketing to Brains

If you want to know more about how to write content that makes an impact on the brains of your readers, here are some interesting sites and books about the emerging field of neuromarketing.

There are new neuromarketing companies and books galore, and I believe most offer important clues for content marketers. Here are a few of my favorites:

Neuromarketing Research: 3 Keys that Trigger a Buying Decision

The study of the buying decision process, or neuromarketing, has had a tremendous impact on content marketing.

More brands are being studied in laboratories around the world as consumers are being hooked up to brain imaging machines, fMRIEEG and other devices so that they are monitored while they read marketing messages and make decisions.

Neuromarketing is extremely expensive market research to do, but fortunately most brains work the same, with some exceptions for age and gender. So the results acquired for companies with big budgets are showing us how to create messages that have a powerful impact on the brains of all consumers.

Neuromarketing research studies have shown that these three factors determine whether or not a consumer is inclined to make a buying decision:

  1. The degree of ATTENTION
  2. Whether or not there is emotional ENGAGEMENT
  3. How easily the message and the brand is encoded to MEMORY

Attention, emotional engagement, memory: 3 keys to priming the brains of your audience to buy or take the action you want. (Source: The Buying Brain, A.K. Pradeep, CEO of NeuroFocus) Read More→

“WIIFM”? Neuromarketing Improves Your Odds

Every time I read about a new neuromarketing study, it seems they’re only confirming what copywriters and marketers knew all along: to get readers to take action, you must address the “what’s in it for me” filter in consumers’ minds.  Easy, right?  Well…

Although we can’t directly cause people to do something, we can use knowledge of the brain to improve our chances of influencing their buying decisions. We can write better content because we understand how consumers make decisions.

We know more about the subconscious functions than ever before. We know what kinds of messages reach the emotional brain and the old brain, even though consumers aren’t aware of their influence. More importantly, we now understand that much of our decision making goes on in the old brain, out of conscious awareness.

Neuromarketing and science can help improve your content writing so that it has more of an impact on people in your target audience.

I just love this site: SalesBrain, a neuromarketing company. Founded by Christophe Morin and Patrick Renvoise, authors of Neuromarketing: Understanding the Buy Button Inside Your Customers’ Brains. The company does sales training using neuroscience as it applies to what influences buying decisions.

I recommend you visit the site, as it is clear and easy to navigate to find great information about buying decisions. I found the page on 6 ways to stimulate the old brain especially illuminating.

Here’s an excerpt from www.SalesBrain.net:

The ‘Old Brain’ is Self-Centered

The ‘Old Brain’ is a very self-centered entity and general considerations about others do not reach it. Think of it as the center of ME. Do not assume that it has any patience or empathy for anything that does not immediately concern its survival and well-being.

The ‘Old Brain’ Seeks Contrast

Before/after, with/without, slow/fast all allow the Old Brain to decide. Contrast is a safe decision engine. It allows quick and safe decisions. Without contrast, it enters a state of confusion, which ultimately results in delaying decision.

The ‘Old Brain’ is Tangible

Numbers work for the neo-cortex, but the ‘Old Brain’ won’t decide based on numbers alone! It is constantly scanning for what is familiar and friendly, what can be recognized quickly, what is tangible and immutable. It cannot process concepts like “flexible solution”, “integrated approach”, or “scalable architecture” without efforts and doubts.

The ‘Old Brain’ Remembers Beginning and End

It forgets most everything in the middle. This short attention span has huge implications on how to construct and deliver powerful messages. Placing the most important content at the beginning is a must, and repeating it at the end an imperative. Keep in mind that anything you say in the middle of your delivery will be mostly overlooked.

The ‘Old Brain’ is Visual

Neuroscience demonstrates that when you see something that looks like a snake, you react even before the conscious mind physically recognizes it’s a snake. This implies that visual processing enters the ‘Old Brain’ first which can lead to very fast and effective connection to the true decision-maker.

The ‘Old Brain’ Responds to Emotion

Neuroscience has clearly demonstrated that ’emotional cocktails’ create chemical reactions that directly impact the way we memorize and act.

What do you think about this? Makes sense to me.

How will you apply it to your content marketing?

 

Memory + Emotional Attention = Content Marketing

How do you write good blog posts that connect emotionally with readers and turn them into loyal fans? Oh, heck, that’s easy. All you have to do is:

  1. Grab their attention
  2. Get them emotionally engaged
  3. Make a memorable impact

There you go, right? Easy-peasy. This is what you need to do whenever you write any content designed to market your products and services. Attention, emotions, memory.

Neuroscientists are now showing that the two most important elements of persuasion are emotional engagement and memory. Of course you can’t get either of these unless your marketing messages gain readers’ attention first.

Why this is so important? We’ll go into how to do it another day, since this involves quite  number of suggestions and tips.

These three goals for your content marketing are required if you want to write stuff that is effective to attract prospects, and get them interested and primed for making a purchase or other desired action.

This information comes from research on neuromarketing and what makes people buy. If you’re interested in learning more about the brain from a marketer’s viewpoint, I recommend The Buying Brain and Neuromarketing: Understanding the Buy Buttons in Your Customer’s Brains. Read More→

Writing Compelling Content:
What Drives Your Readers?

In a recent blog post, Compelling Content:  What Are Your Readers’ Hot Buttons?, we explored the top 10 hot buttons and the use of emotional words and phrases to tap into these issues.  Here’s another model based on only 4 drivers.

4 Drives in a Nutshell

Driven: How Human Nature Shapes Our Choices (Jossey Bass, 2001), by Harvard professors Paul R. Lawrence and Nitin Nohria.

Based on evolutionary science, our drives can be categorized into four basic motivations:

  1. The drive to acquire
  2. The drive to bond
  3. The drive to learn
  4. The drive to defend

This is subtle and important. Let’s imagine you run an executive coaching business. You provide professional services to leaders in organizations. Since you work one-on-one with your clients, you probably have a pretty good idea of which of the above four motivators frequently come into play.

If your clients are results-driven competitive executives, you can’t assume that they’re motivated by the drive to acquire, but it’s a good bet. They may just as well be driven to succeed by the desire to form successful relationships with others, or to learn everything there is to know, or to defend their territory.

But one drive will probably be more motivating than the others, and it will be evident in your client’s priorities. Assuming your client is driven by the drive to acquire and to have more, you’ll need to write content to appeal to this need.

What is the fear associated with each drive? Read More→

5 Content Marketing Questions:
Get Readers to Take Action

What will make your web readers take action or not? Content marketing isn’t successful without results. So when writing a blog post or a web page, keep these key questions in mind. You want to inspire readers to pick up the phone, click here, sign up, register, or remember your brand.

Here’s a final note in my blog post series about writing good content on the Web that gets results.

In Maria Velosa’s 2009 edition of Web Copy that Sells, she suggests 5 questions your copy should answer:

  1. What is the problem (pain, predicament)?
  2. Why hasn’t this problem been solved?
  3. What is possible?
  4. What is different now?
  5. What should you do now?

As you answer these questions, you lead readers down a path to take action. Good content on the Web, when it’s well written, should:

  • Educate
  • Entertain
  • Engage readers
  • Enrich lives

If at all possible, you should strive to enrich the lives of your readers as well. Try to make their lives better by showing them how they can save time, energy or money.

Question #4: What is different now? Read More→

Compelling Content: What Are Your Readers’ Hot Buttons?

How do you write compelling content that attracts and engages readers? Ahhh, that question again…(followed usually by how do you turn readers into buyers?)

First, let’s deal with the compelling content thing. Your content isn’t going to market a thing if you don’t reach inside the heads and hearts of your readers.

Obviously it’s all about your readers. The better you know who they are and what they like, the easier it is to write content for them.

Use emotional words and phrases, and think about triggering their hot buttons. There are universal drives and human motivators. It doesn’t matter if your reader is a 20-year-old gamer or a 70-year-old retired professor. Human beings are all driven by hot button motivators. (See the excellent book by Barry Feig for more about this: Hot Button Marketing: Push the Emotional Buttons that Get People to Buy). Some of these are:

  1. The desire to be first
  2. The desire to know it all
  3. The desire for control
  4. The desire to love and be loved
  5. The desire to enjoy and have fun
  6. The desire for family values or feelings of moral righteousness
  7. The drive for prestige
  8. The drive for self-achievement
  9. The drive for power and influence
  10. The drive to help others

What drives your readers? How can you test your assumptions? Maybe you could push a few buttons to see what reaction you get? Read More→

Online Persuasion: How to Write to Create Desire

When writing online, how can you appeal to readers’ emotions on a business-oriented site? Online persuasion works best when you appeal to both the logical and emotional centers in the brain.

If you want to write content that persuades readers – both thinking type and feeling type processors – to take action, you write about emotional triggers AND provide reasons to act.

Many online content marketers misunderstand what it means to “appeal to emotions.”  How exactly do you bypass the conscious thinking brain and instantly connect with readers’ emotional centers, out of their conscious awareness?

It’s easier than you might think. Stephen Denning writes about this in his book The Secret Language of Leadership, and these lessons for leadership communications are applicable to writing web content.

Here’s a diagram of how many business professionals traditionally write content when they want to persuade people to take action:

The traditional communication approach follows this sequence:

Define the problem ► Analyze it ►Recommend a solution

Effective content marketers, however, follow a unique, almost hidden pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

When language follows this sequence, it can inspire enduring enthusiasm for a cause and spark action.

Grab Attention:

  • Write headlines that draw the reader in
  • Use images that evoke curiosity, humor, or desire
  • Format your content for easy reading

Stimulate Desire: Read More→

Business Blog Writing and Content Marketing:
Come on, light my fire!

Why is content marketing and persuasion so difficult, and what can you do to set people on fire? When it comes to writing content for a business blog, most professionals start from their point of view. Of course, who wouldn’t?

We’ve got a state-of-the-art 128-bit secure site, offering the best rates on the Web.”

While this business understands that its customers want security and low prices when ordering services online, they fail to ignite passion or spark action in readers.

Stories of real people connect with readers in a way that data and words on a screen can’t. In his best-selling book Story: Substance, Structure, Style, and the Principles of Screenwriting, published in 1997 by Harper-Collins, master screenwriter Robert McKee argues that stories “fulfill a profound human need to grasp the patterns of living—not merely as an intellectual exercise, but within a very personal, emotional experience.”

There are two ways to persuade people.

The first is by using conventional marketing rhetoric, which is what most professionals use. It’s an intellectual process  in which you write, “Here’s our company’s biggest advantage, and here is what you need to do.” You build your case by giving statistics and facts and quotes from authorities. But there are two problems with this rational approach.

First, the people you’re talking to have their own set of experiences. While you’re trying to persuade them, they are arguing with you in their heads. Second, if you do succeed in persuading them, you’ve done so only on an intellectual basis. That’s not good enough, because people are inspired to act by emotions.

The other way to persuade people—a more powerful way—is by uniting an idea with an emotion. The best way to do that is by telling a compelling story.

In a story, you not only weave in a lot of information, but you also arouse your reader’s emotions and energy.

Persuading with a story is hard. It demands vivid insight and storytelling skill to present an idea that packs enough emotional power to be memorable.

In the sample quote I used about a “128-bit secure site,” wouldn’t it be more interesting if the business blogged about a client who had a bad experience using an unsecured website? Or, better yet, what if they featured a video clip of a client who saved “X” amount of dollars by coming to them instead?

Stories connect us to what really matters most in ways that rhetoric and facts can’t.

7 Mistakes Speakers Make with Presentations

We’ve often heard the brain can only hold seven things in mind. The brain research behind this is valid, and in everyday life we experience it with 7-digit phone numbers.

This week in Las Vegas, at Chris Farrell’s and Mike Filsaime’s Affiliatedotcom.com event, many speakers presented “7 Steps” to better internet marketing. But I think there’s a perception that an audience will listen and remember 7 things from a presentation which is wrong.

What’s true for phone numbers isn’t true for concepts.

Try 3-4 things instead. There’s no way anyone can  remember seven tips from a presentation. No way. Especially when there are 6-7 other speakers on the podium per day, over two days.

Let’s get real, folks. The other things is, that to be effective, you need to repeat your message several times. Now some of the speakers were able to do this, even in spite of having 7  tips. But that makes for a lot of repeating and it’s still not going to be remembered.

But with 3 things, yes, you can drill them home. 1-2-3. Repeat at least 7 times, and you’ve got a message that will be remembered and associated with your name.

The more I think about this, this “rule of 3” should also apply to other content you publish and communicate: newsletters, blogs, white papers, ebooks, etc.

Especially in this era of information overload, we need to become more aware and considerate of our target audiences’ capacity to receive and retain messages. Only 3 main points or steps to your solutions. Not 7. Read More→