Archive for Online Persuasion – Page 3

Blog Writing Tips for Business Clarity:
A Helpful Diagram

Good business writing should be like a good butler: working smoothly in the service of the reader without calling attention to itself.

This means that you avoid language that sounds impressive.

This weekend I was reviewing some books on business writing, including Harvard Business Review’s Guide to Better Business Writing.

Although these tips are designed for business professionals who write reports,  proposals, presentations and memos, they are totally applicable to blog writing.

There is no better way to approach business and blog writing tasks than to keep in mind three realities:

  1. Business readers are content driven
  2. Readers are pressed for time
  3. Readers are seeking out solutions

There is a confusing amount of contradictory advice about how to compose a business report:

  • Writing should be clear – but it should also “sound good”
  • Information should be simple and straightforward – yet cleverly composed to stand out
  • Get to the bottom line quickly – but don’t leave out background details

Use your words to carry information, ideas and build relationships with readers by speaking their language. Go easy on the jargon and cliches. Organize your content so that readers will be drawn into reading your ideas logically presented to flow in a way that makes sense.

The number one question readers are asking when they glance at material is this:

Why am I reading this? What’s in this for me? Why should I care?”

Not to be harsh, but they don’t care about you. The introductory paragraph needs to quickly establish the relevancy and utility of the document to readers. Read More→

Online Persuasion: How to Write to Create Desire

When writing online, how can you appeal to readers’ emotions on a business-oriented site? Online persuasion works best when you appeal to both the logical and emotional centers in the brain.

If you want to write content that persuades readers – both thinking type and feeling type processors – to take action, you write about emotional triggers AND provide reasons to act.

Many online content marketers misunderstand what it means to “appeal to emotions.”  How exactly do you bypass the conscious thinking brain and instantly connect with readers’ emotional centers, out of their conscious awareness?

It’s easier than you might think. Stephen Denning writes about this in his book The Secret Language of Leadership, and these lessons for leadership communications are applicable to writing web content.

Here’s a diagram of how many business professionals traditionally write content when they want to persuade people to take action:

The traditional communication approach follows this sequence:

Define the problem ► Analyze it ►Recommend a solution

Effective content marketers, however, follow a unique, almost hidden pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

When language follows this sequence, it can inspire enduring enthusiasm for a cause and spark action.

Grab Attention:

  • Write headlines that draw the reader in
  • Use images that evoke curiosity, humor, or desire
  • Format your content for easy reading

Stimulate Desire: Read More→

Business Blog Writing and Content Marketing:
Come on, light my fire!

Why is content marketing and persuasion so difficult, and what can you do to set people on fire? When it comes to writing content for a business blog, most professionals start from their point of view. Of course, who wouldn’t?

We’ve got a state-of-the-art 128-bit secure site, offering the best rates on the Web.”

While this business understands that its customers want security and low prices when ordering services online, they fail to ignite passion or spark action in readers.

Stories of real people connect with readers in a way that data and words on a screen can’t. In his best-selling book Story: Substance, Structure, Style, and the Principles of Screenwriting, published in 1997 by Harper-Collins, master screenwriter Robert McKee argues that stories “fulfill a profound human need to grasp the patterns of living—not merely as an intellectual exercise, but within a very personal, emotional experience.”

There are two ways to persuade people.

The first is by using conventional marketing rhetoric, which is what most professionals use. It’s an intellectual process  in which you write, “Here’s our company’s biggest advantage, and here is what you need to do.” You build your case by giving statistics and facts and quotes from authorities. But there are two problems with this rational approach.

First, the people you’re talking to have their own set of experiences. While you’re trying to persuade them, they are arguing with you in their heads. Second, if you do succeed in persuading them, you’ve done so only on an intellectual basis. That’s not good enough, because people are inspired to act by emotions.

The other way to persuade people—a more powerful way—is by uniting an idea with an emotion. The best way to do that is by telling a compelling story.

In a story, you not only weave in a lot of information, but you also arouse your reader’s emotions and energy.

Persuading with a story is hard. It demands vivid insight and storytelling skill to present an idea that packs enough emotional power to be memorable.

In the sample quote I used about a “128-bit secure site,” wouldn’t it be more interesting if the business blogged about a client who had a bad experience using an unsecured website? Or, better yet, what if they featured a video clip of a client who saved “X” amount of dollars by coming to them instead?

Stories connect us to what really matters most in ways that rhetoric and facts can’t.

Emotional Marketing Makes Memories

If you want your content marketing messages to be remembered, you must engage the emotional memories of your readers. Memory formation happens in two ways:

  1. A new memory is formed when it hits the amygdala and makes an emotional connection.
  2. A stimulus may hit the amygdala and be assimilated because it resembles a previously established emotional connection.

What results is a neural network of recalled associations that gets triggered by a memory of a hot-button stimulus. Everything we retain in memory is because it’s gained an emotional place in our brain. At some point, something was important enough because it was emotional. That’s what hot-buttons are… we feel as if someone has poked us.

What can you do to stimulate memory formation? Make an emotional impact.

How? As a content marketing professional, you have words and visuals in your quiver of tools. How do you poke someone and push their hot buttons?

Stories are key. Negative stories can get people’s attention, but can also leave a negative aftertaste, if not followed by positive stories. I’ve talked about this before:

► Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

What else can you do to poke someone’s hot buttons? How else do you make an emotional impact? Read More→

7 Mistakes Speakers Make with Presentations

We’ve often heard the brain can only hold seven things in mind. The brain research behind this is valid, and in everyday life we experience it with 7-digit phone numbers.

This week in Las Vegas, at Chris Farrell’s and Mike Filsaime’s Affiliatedotcom.com event, many speakers presented “7 Steps” to better internet marketing. But I think there’s a perception that an audience will listen and remember 7 things from a presentation which is wrong.

What’s true for phone numbers isn’t true for concepts.

Try 3-4 things instead. There’s no way anyone can  remember seven tips from a presentation. No way. Especially when there are 6-7 other speakers on the podium per day, over two days.

Let’s get real, folks. The other things is, that to be effective, you need to repeat your message several times. Now some of the speakers were able to do this, even in spite of having 7  tips. But that makes for a lot of repeating and it’s still not going to be remembered.

But with 3 things, yes, you can drill them home. 1-2-3. Repeat at least 7 times, and you’ve got a message that will be remembered and associated with your name.

The more I think about this, this “rule of 3” should also apply to other content you publish and communicate: newsletters, blogs, white papers, ebooks, etc.

Especially in this era of information overload, we need to become more aware and considerate of our target audiences’ capacity to receive and retain messages. Only 3 main points or steps to your solutions. Not 7. Read More→

Neuromarketing and How Content Marketing Works

What are 3 ways to frustrated your reader’s brains? Last week, I presented a speech at the 5th International Customer Media Congress in Haarlem, The Netherlands. Besides sharing what neuromarketing is teaching us about the brain and marketing, there are tips here for most web-based content publications.

I hope you enjoy it and learn something. Let me know if you have questions…

Print Consumer Magazines Score Big in Europe

Print magazines are alive and well, but they’re in transition. The ones that are thriving are customer magazines, designed to be helpful and relevant to consumers while delivering marketing messages and building brand loyalty.

Yesterday I led a workshop in the Netherlands at Media Partners Group. They specialize in both Dutch and English language publications for large companies, like Shell Oil and Heineken Beer, among others. Here’s the way they describe themselves:

MediaPartners Group inspires with text and images. We build relationships, stimulate sales and promote loyalty. We reach clients or employees by performing the unexpected, but without being creative for creativity’s sake.

Our dedicated team of specialists in the areas of strategy, design, content, copy, account and project management provide clients with sponsored magazines, web design, direct marketing solutions, in store communications, advertising and loyalty programmes for internal and external target groups.

As almost everywhere in Holland, professional people all speak English. There were several staff members from the UK, which is why they are able to create high quality communications for huge global corporations. The other reasons are because they are a group of talented smart people who love their work. Read More→

Customer Media Congress: Patsi’s in Dutch…

There aren’t many conferences that I’d fly 5700 miles to get to, but the 5th International Customer Media Congress looks as if it’s going to be another smash hit. I’ve been invited to speak, by uber-publishing-content-marketing icon, Sak van den Boom.

Somewhow in my family it meant you were in real trouble when you were “in dutch…”

Patsi Krakoff keynote speaker op 7 november: een effectieve tekst raakt je onderbewuste

Met wat voor tekst scoor je nu het beste op het web. Internetguru Patsi Krakoff uit Mexico blogt dagelijks en heeft wereldwijd veel volgers. Ze komt speciaal voor het jubleumcongres naar Haarlem om haar kennis te delen. 11 topvrouwen in marketing en communicatie op het netwerkcongres over customer media in de Philharmonie in Haarlem. Verzeker jezelf van een plaats. Schrijf nu in.

I don’t suppose I’ll see you there, but consider yourself invited. Here’s the line-up: 11 top notch experts in creating content that engages the hearts and minds of customers through custom publishing. Who says print is dying? Read More→

Content Marketing Tips: The Brain Runs the Show

If you’re going to create content that grabs readers’ attention, sparks emotional engagement, and gets them to take action, you need to know what makes people tick. Although traditionally the heart is referred to as “the ticker,” it’s the brain that runs the show.

Your brain:

  • Occupies 2-3% of your body space
  • Is a small organ of 1,500 cubic centimeters
  • Weighs 6 kilograms
  • Contains 100 billion cells
  • Houses 1 million kilometers of interconnecting fiber
  • Uses up 20% of your body’s energy supply of glucose

This last tidbit of information is key. Although it’s a small organ, it is a huge consumer of energy. The way it conserves energy is by going on automatic pilot, similar to the way Kindle and laptops go into sleep mode.

This is why the brain prefers to not have to think. If it can rely on the subconscious parts of the brain, it will, because this part decides without thinking, using intuition. It doesn’t have to use up precious energy reserves.

Your brain is responsible for a huge number of functions:

  1. Sensory perceptions
  2. Interpretations, assigning meaning
  3. Emotions
  4. Memory
  5. Bodily movements, both autonomic and voluntary
  6. Motivations, drive
  7. Planning, goal setting
  8. Imagining, anticipating
  9. Speaking, communicating
  10. Innovations, creativity
  11. Decisions, both conscious and subconscious, both logically and irrationally

Feelings Come  First

The emotional parts of the brain are larger than the rational part. Feelings come first, and are processed five times more rapidly in the subconscious brain than in the conscious, thinking brain. Read More→

The Ladder of Emotional Values: Pleasure Reigns

What emotions are people seeking to satisfy online? What can we understand about human motivations and values in order for content marketing to work?

Maslow’s famous hierarchy of needs tells us we are motivated to satisfy our basic needs first (food, shelter, clothing), before we seek to obtain satisfaction for social, intellectual and spiritual needs.

A similar hierarchy of emotional values exists. As incoming information from web and blog pages enters the brain and is processed, our emotional centers assign values to offers.

Brain science, along with studies on decision making from behavioral economics, has shown that people often don’t use logical reasoning. Instead they go with their gut reactions. They make decisions based on feelings.

Later, when that leads to a buying decision, people justify their actions with rational logic and intellectual “alibis.”

At the lowest level, people have a desire for security. The next thing they seek is comfort. At the top of the ladder, people will pay the most to satisfy a desire to experience pleasure.

Although these values are all emotional, rationality plays a part. Online, an offer must work properly for consumers to feel secure. A marketing offer also provides comfort through ease of purchase, and also by providing reasons to defend the purchase to friends and family. But rationality is never the deciding factor. Read More→